We are looking for a Sales Trainer to join our Sales Team; as we scale up and drive digital and financial inclusion across our markets.

The role
As Sales Trainer, you equip our sales force in your region with the tools, skills and knowledge to sell new and existing products well. You will raise the productivity of new DSRs, make sure newly recruited DSRs convert, and support sales activity across the region. You sit in the Sales department and report to the Regional Sales Training Lead.

About Us
M-KOPA is a pan-African fintech providing asset financing and credit to underserved customers. We have reached 10 million customers and extended $2B+ in credit. 86% of customers report a better quality of life, and 55% are accessing financial services for the first time. Our 2,300+ employees and 35,000+ field agents make it happen, and the Direct Sales Representatives (DSRs) you train are where every customer relationship begins.

This is a hybrid role, you would be working from our offices in Ghana,



partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Head of Sales.

What You'll Do
• Own the conversion of every newly recruited DSR, measured by F7 (at least 1 sale within 7 days of registration), F30 (at least 8 sales within 30 days) and F60 (at least 8 sales in the next calendar month after F30).

• Deliver regular in-class onboarding per territory each month, plus DSR career training and FSM/SE training as required. Teach proper onboarding and KYC fidelity so Quality of Sales reaches 95%.

• Build the annual training calendar from needs surveys, assessments and feedback. Define transparent outcomes with stakeholders, design training that can be applied the day after, and document your results.

• Keep DSRs informed during outages such as system downtime, credits not updating or internet issues.

• Reach at least 80% satisfaction and make sure every team is trained and ready to perfor

📌 Sales Trainer (Ghyana)
🏢 M-KOPA
📍 Ghyana