Job Title
Senior Analyst - Network Excellence & Optimization
Job Profile
Senior Analyst
Job Family
Provider Network Operations / Network Excellence & Optimization
Job Location
Bengaluru, India
Supporting Provider Network Operations Globally
Summary
Cigna Healthcare is seeking a highly analytical and detail-oriented Senior Analyst to join the Network Excellence & Optimization function. This role is responsible for driving operational excellence initiatives, process improvement, governance, reporting accuracy, controls, automation opportunities, and continuous improvement activities across Provider Network Organization.
The successful candidate will work closely with regional stakeholders to identify improvement opportunities, standardize processes, strengthen operational controls, enhance reporting quality, and support business transformation initiatives through data-driven decision making and automation.
Responsibilities
Operational Excellence & Continuous Improvement
• Identify operational inefficiencies, process gaps, bottlenecks, and risks.




• Facilitate process mapping and process redesign workshops.
• Maintain and improve Standard Operating Procedures (SOPs), process documentation, and operational controls.
• Support implementation of operational governance frameworks and performance management practices.

Reporting & Analytics
• Own quality assurance and validation of operational reporting and management information.
• Develop scorecards, KPIs, and performance tracking mechanisms.
• Conduct trend analysis and provide actionable recommendations to improve performance.
• Ensure reporting accuracy, consistency, and data integrity across multiple sources.

Project & Transformation Support
• Support strategic initiatives, optimization projects, and transformation programs.
• Coordinate cross-functional stakeholders and track delivery against milestones.
• Manage project documentation, issue logs, risks, actions, and benefit realization tracking.
• Assist with implem

📌 Senior Analyst, Network Excellence (Bengaluru)
🏢 Cigna Healthcare
📍 Bengaluru