Key Responsibilities
Application Management
· Manage and oversee the day-to-day functioning of the CS2 application.
· Ensure application availability, stability, and alignment with business requirements.
· Monitor system performance and identify improvement opportunities.
· Maintain application documentation, process flows, and user guides.
Business Analysis & Requirement Management
· Gather, analyze, and document business requirements from Customs stakeholders.
· Translate business needs into functional specifications and development requirements.
· Conduct impact analysis for new enhancements and process changes.
· Support solution design discussions with business and technical teams.
Development Coordination
· Act as the primary liaison between Customs teams and ISIT teams.
· Prioritize and manage enhancement requests based on business needs.
· Coordinate development activities, testing schedules, and deployment planning.
· Track project milestones and ensure timely delivery of enhancements.
Bug & Incident Management
· Manage and monitor application defects and incidents.
· Perform root cause analysis for recurring issues.
· Coordinate with ISIT teams to resolve defects within agreed timelines.
· Validate bug fixes before production deployment.
Data Reconciliation & Compliance
· Perform regular reconciliation between CS2 data and source systems.
· Investigate data discrepancies and drive corrective actions.
· Ensure data integrity and compliance with customs regulatory requirements.
· Support audits and provide system-related evidence when required.
Testing & Release Management
· Define test scenarios and business acceptance criteria.
· Execute User Acceptance Testing (UAT) and validate system changes.
· Support production releases and post-deployment verification.
· Ensure smooth transition of current functionalities into operations.
Stakeholder Management
· Serve as the main point of contact for CS2-related topics.
· Facilitate
📌 Customs - Business Analyst (Chennai)
🏢 Renault Group
📍 Chennai
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