Company Description

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.
Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

Job Description

We are seeking a dedicated GSA - Front Office to join our team in Bangalore, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.
• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail




• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Collaborate with other departments to ensure seamless guest experiences
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organized, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a rapid-paced setting
• Coordinate with housekeeping to ensure room readiness and handle special requests
• Assist with luggage handling and arrange transportation services for guests as needed
• Manage and resolve overbooking situations and room type changes efficiently
• Conduct daily audits of guest folios and resolve any discrepan

📌 GSA - Front Office (Bengaluru)
🏢 AccorHotel
📍 Bengaluru