Duties & Responsibilities:
• Primary responsibility is to drive help purchase orders and push current VIAVI revenue.
• Provide daily, timely, quotes for customer and sales requests for Viavi products 90% of duties.
• Working closely with OM to ensure orders are booked with proper approved quotes
• Provide quoting assistance to VIAVI channel partners and direct sales.
• Provide MSD and QuoteEdge training/help to sales.
• Stay up to date with NSE product software releases, product notifications, part number changes, model discontinuation, product launches, etc.
• Facilitate customer credit card transactions via PayNow link on quote
· Provide pre-sales and/or post-sales support.
· Working closely with our sales teams to provide end-to-end support with pricing and creating quotes.
· Helping sales with configurations, part numbers,
use of system, quoting issues.
· Responding to customer and field inquiries related to quotes, orders, product Information.
· Qualify leads and forwarding to correct sales person
· Understanding customer needs and requirements to help position the right solution product/routing qualified opportunities to sales rep for further development.
· Answering Viavi phone line for NSE sales support (US based only)
· Responsible for responding to sales/customers via group email mailbox. (internally and externally)
· Quoting out of Viavi quoting tool (QuoteEdge) 90% of the job