Amex GBT is a place where colleagues find inspiration in travel as a force for valuable and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role will be responsible for development and completion of assigned engagements driving automation and AI enabled solutions strengthening overall service delivery operational excellence. This role will contribute directly towards Lead in efficiency strategic priority.

What You’ll Do

• Develop, test, and deploy automation-scoped tasks using approved Amex GBT tech stack

• Write and optimize queries for data extraction, transformation, and validation

• Administer the automation platform, including user access, scheduling, and workflow monitoring

• Perform quality checks on each scoped deliverable to ensure accuracy and reliability

• Meet performance metrics (e.g., turnaround time, accuracy, SLA compliance) for assigned engagements

• Troubleshoot and fix workflow errors and technical issues





• Maintain up-to-date documentation and configuration notes for all assigned engagements

• Share development progress on assigned tasks with stakeholders

• Identify and flag opportunities for process improvement or automation within assigned work

• Leverage approved AI/GenAI tools to support development work

What We're Looking For

• Graduate (Computer Science, IT, analytics, or related) with 3+ years of relevant experience in automation, data preparation, or ETL; travel industry background a plus

• A curious, energetic self-starter who picks up new tools quickly and brings a proactive, solutions-oriented mindset to problem-solving

• Experience building and maintaining data workflows using tools like Alteryx, KNIME, or equivalent, VBA along with SQL skills for querying, transforming, and validating data across relational databases

• Proficiency in the MS Office tools including Advanced Excel, P

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