Key Responsibilities

1. Overall Business Operations

 Take complete ownership of day-to-day business operations across the

organization.

 Develop and implement operational strategies aligned with company

objectives.

 Ensure smooth coordination between merchandising, sourcing, production,

quality, logistics, finance, and management teams.

 Monitor operational performance and identify areas for improvement.

 Establish effective systems, processes, SOPs, and performance metrics.

 Ensure all orders and projects are executed within agreed timelines, quality

standards, and commercial parameters.

2. Buyer & Client Management

 Act as a senior point of contact for key international buyers and clients.

 Develop and maintain strong relationships with buyers, brands, and business

partners.

 Understand buyer requirements, expectations, quality standards, compliance

requirements, and delivery schedules.

 Coordinate buyer meetings, business reviews, factory visits, and commercial

discussions.

 Handle operational escalations and ensure timely resolution of buyer

concerns.

 Support the senior management team in developing and retaining strategic

accounts.

3. Merchandising & Order Management

 Oversee the complete order lifecycle from product development and

costing to production and final shipment.

 Ensure effective coordination between buyers and merchandising teams.

 Monitor T&A; (Time & Action) calendars and critical order milestones.

 Review order status, production timelines, approvals, samples, lab dips, trims,

fabrics, and shipment schedules.

 Identify potential delays and implement corrective actions proactively.

 Ensure timely submission and approval of samples and production-related

documents.

4. Sourcing & Vendor Management

 Develop and maintain a strong network of reliable suppliers, factories, fabric

mills, and subcontractors.

 Evaluate and onboard new vendors based on capability, capacity, quality,

compliance, pricing, and delivery performance.





 Negotiate commercial terms with suppliers and manufacturing partners.

 Monitor vendor performance and maintain vendor scorecards.

 Ensure optimum utilization of vendor capacity.

 Develop alternate sourcing options to reduce operational and supply-chain

risks.

5. Production Management

 Oversee production planning and execution with manufacturing partners.

 Monitor production capacity, timelines, quality, and delivery commitments.

 Coordinate with factories to resolve production bottlenecks.

 Ensure production is aligned with approved samples and buyer specifications.

 Track production progress and implement corrective measures where

required.

 Ensure timely shipment readiness.

6. Quality Management

 Establish and maintain robust quality-control processes.

 Ensure products meet buyer specifications and international quality

standards.

 Coordinate with QA/QC teams and factories on inspection requirements.

 Monitor quality issues, rejection rates, corrective actions, and recurring

defects.

 Drive continuous improvement in product quality and manufacturing

processes.

7. Supply Chain & Logistics

 Oversee the complete supply-chain process from sourcing through shipment.

 Coordinate with logistics and freight partners for timely shipment execution.

 Monitor shipping schedules, documentation, customs requirements, and

delivery timelines.

 Identify potential supply-chain disruptions and develop contingency plans.

 Optimize lead times and logistics costs.

8. Costing & Commercial Management

 Review product costing, supplier pricing, margins, and commercial terms.





 Work closely with merchandising and sourcing teams to achieve target

margins.

 Identify opportunities for cost optimization without compromising quality.

 Support negotiations with buyers, suppliers, and factories.

 Monitor operational costs and contribute to overall profitability.

9. Team Leadership & Performance Management

 Lead and mentor cross-functional teams across operations, merchandising,

sourcing, production, and quality.

 Define team responsibilities, KPIs, and performance expectations.

 Conduct regular operational reviews and performance meetings.

 Build a culture of accountability, ownership, and timely execution.

 Identify training and development requirements for team members.

 Develop future operational leaders within the organization.

10. Process Improvement & Operational Excellence

 Identify operational gaps and implement process improvements.

 Introduce systems to improve order tracking, communication, productivity, and

accountability.

 Establish dashboards and MIS for monitoring operational performance.

 Reduce delays, rework, quality issues, and unnecessary operational costs.

 Drive technology adoption and digitalization wherever appropriate.

11. Compliance & Risk Management

 Ensure suppliers and factories comply with applicable buyer requirements and

company standards.

 Monitor social compliance, ethical sourcing, sustainability, and factory

compliance requirements.

 Ensure proper documentation and records are maintained.

 Identify operational risks and develop mitigation strategies.

12. Management Reporting

 Provide regular MIS and operational reports to the Directors / Senior

Management.

 Report on:

o Order status

o Production progress

o Shipment status

o Vendor performance

o Quality performance

o Delivery timelines

o Operational costs

o Business risks

o Key account performance

 Present recommendations and corrective action plans to senior managemen

📌 Director- Sourcing & product development (Noida)
🏢 Happiest Resume
📍 Noida