Role Overview

We are looking for an experienced Principal ServiceNow Architect to lead the architecture, solution design, technical governance, and implementation of scalable ServiceNow solutions. The individual will be responsible for translating business and IT requirements into secure, maintainable, and upgrade-friendly platform capabilities aligned with ITIL best practices and enterprise architecture standards.

The role requires a solid combination of ServiceNow platform expertise, hands-on technical proficiency, ITSM process knowledge, integration architecture, and stakeholder management. The candidate must be capable of independently handling complex technical challenges, evaluating existing implementations, identifying architectural gaps, and driving solutions from design through deployment and operational support.

The architect will work closely with business stakeholders, ITSM process owners, platform administrators, developers, integration teams, infrastructure teams, security teams, and delivery leadership.

Key Roles And Responsibilities





• Enterprise and Solution Architecture

Define the ServiceNow platform architecture, technical standards, design principles, and implementation guidelines.

Translate business requirements and functional specifications into scalable, secure, and maintainable technical solutions.

Lead architecture assessments, solution design reviews, technical feasibility assessments, and architectural decision-making.

Evaluate out-of-the-box capabilities against customization requirements and prioritize configuration over custom development wherever feasible.

Define reusable architectural patterns, application boundaries, data models, and integration approaches.

Maintain architecture documentation, solution design documents, technical specifications, and architecture decision records.

Assess existing implementations to identify technical debt, architectural inconsistencies, performance bottlenecks, and opportunities for simpli

📌 Principal ServiceNow Architect – ITSM (Hyderabad)
🏢 ETG Digital
📍 Hyderabad