Key Responsibilities

Strategy

• Exhibit qualities which demonstrate the group’s strategy.
• To treat Customer’s with Human touch and understand the importance at every business stage.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency

Business

• To establish and maintain a close working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To be aware of the business targets and ensure compliance.
• To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.

Processes

• To ensure that all documents are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions.
• Ensuring deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.




• To ensure transactions are handled with in the allocated approved limits at all times, on a continual basis.
• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.

Document Checking

• Solid understanding and application of ICC Rules
• Scrutinise documents against letter of credit and ICC rules and identify discrepancies
• Articulate discrepancies in a form easily understood by the client for rectification and provide suggestions where required
• Understand the work flow and prioritize transactions based on business and client request
• Acquire CDCS certification
• Follow PPG, DOI, country practices and SCB internal policies
• Retrieve the letter of credit from the DTP, enquire into available balance, past drawings, SHI etc
• Complete E-Doc check
• Effective usage

📌 Associate Manager, Trade Ops (Chennai)
🏢 Standard Chartered India
📍 Chennai