About Nosnia.ai
Nosnia.ai is an AI-powered SaaS platform that helps businesses automate communication, generate leads, and improve customer engagement through WhatsApp and omnichannel solutions.
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives.
Role Overview
As a Customer Support Executive, you will be responsible for assisting customers, resolving their queries, providing product guidance, and ensuring a smooth customer experience. This role is ideal for freshers who possess strong communication skills and a willingness to learn.
Key Responsibilities
• Handle customer queries via chat, email, WhatsApp, and calls.
• Understand customer concerns and provide timely resolutions.
• Assist customers in using the Nosnia.ai platform effectively.
• Escalate technical or product-related issues to the relevant teams.
• Maintain accurate records of customer interactions and follow-ups.
• Ensure customer satisfaction through qualified communication.
• Coordinate with internal teams for issue resolution.
• Provide basic product demonstrations and guidance when required.
Required Skills
• Excellent verbal and written communication skills.
• Robust problem-solving and customer-handling abilities.
• Basic computer and internet knowledge.
• Ability to learn new software and technologies quickly.
• Positive attitude and customer-centric approach.
• Good organizational and time management skills.
Preferred Qualifications
• Any Graduate (Freshers can apply).
• Experience in customer service, telecalling, or support roles will be an added advantage.
• Familiarity with CRM tools is a plus.
What We Offer
• Opportunity to work with a fast-growing AI SaaS company.
• Learning and career growth opportunities.
• Exposure to customer success and technology platforms.
• Supportive and collaborative work environment.