Role Summary
The Client Services Group (CSG) in India is an integral part of the broader APAC team, responsible for executing critical KYC functions for the bank. As a "Maker" team, they perform end-to-end KYC due diligence for both new client onboarding and periodic reviews. The team covers a wide range of jurisdictions, including Hong Kong, Singapore, China, Malaysia, Australia, Japan, South Korea, Taiwan, India, and the Middle East.
This KYC Team Manager will lead the APAC extended team in India responsible for safeguarding the bank against financial crime and reputational risk. This Role Reports to APAC CSG head, and dotted line into APAC Team Managers,

Key Responsibilities
1. Team Responsibilities:
1.1 People Leadership & Development:
· Lead, mentor, and manage a team of 25-40 KYC professionals across Client Onboarding, Periodic Review, and Client Lifecycle Management functions.
· Foster a high-performance, collaborative culture. Drive team engagement, set explicit objectives, and support the career development and training of all team members.
1.2 Operational & Risk Management:




· Oversee the team's execution of KYC due diligence, ensuring adherence to policy and quality standards while meeting productivity targets.
· Act as the primary escalation point for complex cases, providing expert guidance on issues related to PEPs, adverse media, and intricate ownership structures.
· Ensure timely and effective escalation to local Compliance and Head Office Financial Security teams when required.
· Guarantee the integrity of client data within core banking systems and oversee the production of accurate MIS for senior management.
1.3 Stakeholder Engagement & Projects:
• Ensure seamless collaboration between the KYC team, Front Office, and other Client Services teams to facilitate efficient document collection and issue resolution.
• Represent the team in strategic projects, system enhancements, and User Acceptance Testing (UAT) initiatives.
• Manage ad-hoc requests, scree

📌 Assistant Vice President (Bengaluru)
🏢 Natixis Services in India
📍 Bengaluru