JOB DESCRIPTION | RETAIL OPERATIONS MANAGER – EBO & SIS
Department: Retail – Offline Business
Reporting To: Head – Retail / Offline Business

ROLE SUMMARY
Kimirica is a luxury D2C brand offering premium products across Bath & Body, Skincare, Fragrances, Home, Wellness and Gifting. The Retail Business Manager will drive sales growth, profitability and operational excellence across Exclusive Brand Outlets (EBOs) and Shop-in-Shop (SIS) counters. The role will own store and counter-level business performance, P&L;, cost optimisation, team productivity and customer experience while ensuring consistent execution of Kimirica’s premium brand standards.

KEY RESPONSIBILITIES
• Business Performance & P&L;: Drive sales, gross margins and profitability across EBOs and SIS counters. Prepare budgets, sales forecasts and store-wise P&L; reviews, monitor operating expenses and implement corrective actions for underperforming locations.
• EBO & SIS Management: Monitor store-wise and partner-wise performance, commercial viability, settlements, claims and deductions.



Coordinate with retail partners on sales, stock availability, promotions and visibility, and support expansion, relocation or closure decisions.
• Sales & Productivity: Drive sales targets, conversion, Average Transaction Value (ATV), Units per Transaction (UPT) and sales per square foot. Analyse performance gaps and implement action plans to improve revenue, upselling, cross-selling and gifting sales.
• Team Management: Manage Store Managers, Assistant Store Managers and Beauty Advisors. Oversee manpower planning, recruitment, training, productivity and retention while ensuring robust product knowledge, customer consultation and service standards.
• Retail Operations & Customer Experience: Ensure compliance with SOPs, visual merchandising, store presentation, inventory accuracy and stock availability. Monitor stock ageing, damages, expiry and pilferage while maintaining Kimirica’s premium in-store experience.
• Reporting &

📌 Retail Operations Manager (Indore)
🏢 Kimirica
📍 Indore