Handle inbound and customer support calls in Odia.
Respond to customer queries and provide appropriate solutions.
Explain products, services, processes, and policies clearly to customers.
Maintain accurate records of customer interactions in the CRM system.
Resolve customer complaints professionally and escalate complex issues to the concerned department.
Follow company guidelines, call-handling procedures, and quality standards.
Achieve assigned targets related to customer satisfaction, call quality, and productivity.
Maintain customer confidentiality and ensure data security.
Required Skills
Fluency in speaking and understanding Odia (Oriya) is mandatory.
Positive verbal communication and listening skills.
Basic Hindi.
Basic computer knowledge and typing skills.
Ability to handle customer concerns patiently and professionally.
Positive attitude, problem-solving skills, and willingness to learn.