We are looking for an experienced Level 2 IT Infrastructure Management Professional to support and manage multiple infrastructure towers in a remote data center setting. The role will be responsible for day-to-day operational support, incident resolution, service requests, monitoring, troubleshooting, coordination with tower specialists and vendors, and ensuring agreed SLA/KPI compliance.
The engineer should have broad hands-on knowledge across Windows/Linux servers, virtualization, storage, backup, network, Active Directory, cloud connectivity, monitoring, security, and ITSM processes, with the ability to remotely diagnose infrastructure issues and coordinate resolution across different technical teams.

Key Responsibilities
• Provide L2 operational support for remote data center infrastructure across multiple technology towers.
• Monitor server, network, storage, backup, virtualization, and infrastructure health using enterprise monitoring tools.
• Handle incidents, service requests, alerts, and operational tasks within agreed SLA timelines.
• Perform troubleshooting for:




• Windows and Linux server issues
• CPU, memory, disk and service-related problems
• VM availability and virtualization issues
• Network connectivity and DNS/DHCP issues
• Storage capacity and access issues
• Backup failures and restore requests
• Active Directory and access-related incidents
• Support remote administration of physical and virtual servers.
• Coordinate with L3 teams, OEM vendors, application teams, cloud teams, SOC/NOC teams, and data center teams for complex issues.
• Perform routine health checks and operational checks across all infrastructure towers.
• Review monitoring alerts, identify recurring issues, and initiate problem management where required.
• Support server provisioning, decommissioning, patching, reboot coordination, and configuration changes.
• Monitor backup jobs and coordinate restore validation.
• Support Active Directory administration, including:
• User

📌 IT Infrastructure Management Engineer – Remote Data Center Operations (Kolkata)
🏢 TuTeck Technologies
📍 Kolkata