Hiring: Service Desk Technical Expert L3/L4 – Unified Operations (NOC/SOC/Service Desk)

We are looking for a highly experienced Service Desk Technical Expert L3/L4 to lead enterprise IT operations, technical governance, security coordination, AI/LLM tools support, and service automation for a global software solutions company.

Location: Bangalore
Experience: 12–15 Years
Work Mode: Work from Office / Hybrid, as applicable.

Interested can apply:

https://www.jobsify.ai/jobs/service-desk-technical-expert-l3-l4-unified-operations-noc-soc--83893156-efbc-4179-b017-e00adf248e47/apply

Key Responsibilities:

Lead L3/L4 technical escalations, root-cause analysis, service recovery, and customer confidence improvement.
Govern unified Service Desk, NOC/SOC coordination, ITSM/ITOM, major incidents, and security operations.
Drive ServiceNow, Jira, ControlUp, Intune, Jamf MDM, VPN, VDI, endpoint management, and identity operations.
Oversee security platforms, including Microsoft Defender, Sentinel, Entra ID, CrowdStrike, Splunk, Proofpoint, and Tenable.
Strengthen SOPs,



knowledge management, operational controls, compliance, and incident response processes.
Automate repetitive workflows using REST APIs, PowerShell/Python, Power Automate, Logic Apps, Ansible, and RPA/SOAR tools.
Manage support for AI/LLM tools, Microsoft 365, Azure, GitHub, VS Code, Copilot, Claude, and enterprise business applications.
Build team capability through technical assessments, coaching, readiness certification, and structured knowledge transfer.
Drive improvements in SLA/SLO attainment, first-contact resolution, CSAT, MTTR, automation, and operational quality.

Mandatory Skills & Experience:

12–15 years of experience in enterprise IT operations, infrastructure/platform engineering, security operations integration, and automation.
4+ years in enterprise IT architecture or equivalent technical leadership.
Solid expertise in ServiceNow, ITSM/ITOM, endpoint management, identity, monitoring, incident ma

📌 Service Desk Technical Expert/– Unified Operations (Bengaluru)
🏢 Knowledge Artisans Private
📍 Bengaluru