About: Blackbaud University is the customer training team at Blackbaud, dedicated to powering social good with knowledge. In this role, you’ll play a pivotal role in collaborating between our training team and the Product Technology Group to support the building and maintaining of sandbox environments to accompany our virtual instructor-led training experience across multiple products and ensure a delightful client experience. You should be a highly organized and detail-oriented individual with a proven ability to creatively solve problems and simultaneously manage multiple tasks.

What You Will Be Doing

• Collaborate with internal teams to define requirements and build and maintain virtual training sandbox environments using technologies like .NET Core, C#, Angular, TypeScript, JavaScript, SQL, Azure, and REST APIs.
• Develop and maintain database and lab environments to support training needs, ensuring system health, reliability, and security.
• Troubleshoot and resolve environment-related issues, including customer support escalations.
• Track and document workplace access,



procedures, and configurations across Blackbaud software training solutions.
• Coordinate with Curriculum Leads, Delivery Leads, Operations, IT, and external experts to meet install and environment requirements.
• Contribute to CI/CD pipelines and cloud-based deployments (Azure DevOps, Azure PaaS).
• Maintain integrations between core systems (e.g., Docebo Learn, Workday, Blackbaud Engineering System).
• Administer API documentation libraries using Swagger/OpenAPI (Swashbuckle).
• Participate in Agile Scrum ceremonies to groom, plan, and deliver work; identify and resolve defects and technical debt.
• Improve environment quality through standards, testing, monitoring, and proactive alerting.
• Follow standard operating procedures and maintain process documentation.
• Collaborate with senior developers and cross-functional teams to meet project goals.

What We Will Want You To Have

• BS in

📌 Developer (Services), Staff (Hyderabad)
🏢 Blackbaud India
📍 Hyderabad