Key Responsibilities
• Receive and own dealer parts cases involving identification, specification, applicability, fitment, cross-reference and supersession.
• Use electronic parts catalogs, machine serial numbers, model/configuration data, BOMs and technical documentation to identify the correct part.
• Validate part applicability and supersession logic to minimize incorrect orders, returns and repeat contacts.
• Provide accurate case responses and document the search logic, evidence and final recommendation in the approved case platform.
• Coordinate with Services Technical Support when a parts query is linked to a service fault or diagnostic issue.
• Escalate catalog errors, ambiguous configurations and engineering-level issues to the designated parts or engineering contacts and track closure.
• Coordinate with parts operations for availability or order-status information within the agreed boundary.
• Identify recurring dealer questions and create candidate knowledge articles, catalog tips and SOP updates for SME approval.
• Participate in product, catalog,



systems and process training, including shadowing and reverse knowledge transfer.
• Maintain high attention to detail, traceability and dealer communication throughout the case lifecycle.

Mandatory Candidate Requirements
• Experience in OEM/dealer spare parts, aftermarket support, parts catalog operations or technical parts assistance.
• Practical knowledge of electronic parts catalogs (EPC), parts books, BOMs, exploded views, serial-number/configuration logic and supersession.
• Understanding of equipment components and assemblies sufficient to validate application and fitment.
• Ability to distinguish a parts-identification issue from a service/diagnostic fault and route correctly.
• Experience supporting dealers, distributors, workshops, service teams or internal parts operations.
• Solid attention to detail, analytical thinking, documentation discipline and English communication.

Preferred Experience
• E

📌 Technical Support Specialist (India)
🏢 Tata Consultancy Services
📍 India