What We Offer:
• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP
What You’ll Be Doing:
• Handle inbound and outbound customer service calls in a timely, professional, and courteous manner.
• Manage high call volumes while accurately gathering and verifying customer information.
• Understand customer concerns and provide appropriate resolutions as per defined processes and guidelines.
• Demonstrate empathy, patience, and strong communication skills to ensure a positive customer experience.
• Document call details, update tickets, and escalate unresolved or complex issues to the relevant teams when necessary.
• Coordinate effectively with internal departments by sharing accurate information as per protocol.
• Be open to feedback, actively participate in coaching sessions, and work towards achieving performance targets.
• Adapt to a quick-paced environment and embrace process changes with a positive mindset.
What We Expect You to Have:
• Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills with superior typing speed;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team – we work together to make sure customers are able t
📌 Customer Service Representative (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar
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