Role Objective
Own D2C merchant acquisition and partnerships for Chili Labs. This is not only a lead-generation role. We need someone who understands the D2C ecosystem, can build relationships with founders and ecommerce teams, get meetings, pitch the product, run demos, close brands, and drive them through onboarding.
Key Responsibilities
• Build and manage a pipeline of relevant D2C and Shopify brands.
• Reach founders, ecommerce heads, CX heads and operations leaders through relationships, events, referrals and direct outreach.
• Understand ChiliLabs deeply and identify the right use case for each brand.
• Conduct product demos and commercial discussions.
• Own the journey from prospecting -> meeting -> demo -> install -> onboarding.
• Build relationships with D2C enablers, agencies, Shopify partners and ecosystem players for referrals and partnerships.
• Represent ChiliLabs at D2C events, founder communities and industry meetups.
• Work closely with product and customer-success teams to ensure merchants activate successfully.
• Build ChiliLabs' own structured merchant database and CRM pipeline.
• Track outreach, demos, conversion, installs, and activated merchants.
• Share customer insights and feedback with product and marketing teams to improve positioning and product adoption.
Ideal Candidate
• 1-3 years of experience in D2C/ecommerce SaaS, merchant acquisition, business development, partnerships or customer success.
• Has personally handled relationships with a meaningful number of D2C/ecommerce brands.
• Solid network among D2C founders, ecommerce heads, CX teams or operations leaders.
• Comfortable with outbound outreach as well as warm relationship-led selling.
• Can independently run product demos and commercial conversations.
• Understands Shopify and ecommerce workflows.
• Strong communication, follow-up discipline, and ownership mindset.
• Hands-on operator rather than someone who has only managed a sales team.
Preferred Company Background
Relevan
📌 Partnership Lead (India)
🏢 Petray
📍 India