Zycus is looking for a Chief Operating Officer (COO) to lead its global Product, Engineering and Customer organizations.
Reporting to the CEO, the COO will own the complete lifecycle from product strategy and engineering execution through implementation, adoption, value realization and retention.
A major part of the mandate will be to accelerate Zycus' evolution toward an AI-native and Agentic AI-driven Source-to-Pay platform, where intelligent agents can understand intent, orchestrate workflows and deliver measurable business outcomes.
This role is ideal for a senior SaaS or technology leader who can bring together Product, Technology, Professional Services and Customer Success into one high-performing organization.

Key Responsibilities
Product Strategy & Product Management
• Own Zycus' global product strategy and roadmap.
• Drive the transition toward an AI-native and Agentic AI-led platform.
• Identify where AI agents can fundamentally redesign enterprise workflows.
• Improve product velocity, prioritization, usability and customer outcomes.




• Build a solid product organization focused on customer needs and measurable business value.

Engineering & Technology
• Lead the global Engineering, Technology and AI organizations.
• Drive excellence in architecture, scalability, reliability, security and engineering velocity.
• Accelerate capabilities around Agentic AI, AI agents, orchestration, tool use, enterprise APIs, context, memory, evaluation and governance.
• Move AI rapidly from experimentation into reliable, scalable enterprise products.
• Drive adoption of AI-assisted software engineering to improve productivity and speed.

The candidate need not be hands-on technically, but must be able to challenge senior Engineering, Architecture and AI leaders.
Customer Success & Customer Operations
Lead the global customer organization across:
• Customer Success
• Professional Services / Implementation
• Technical Support
• Customer Account Management
• Adoption, Renewal

📌 Chief Operating Officer (Bengaluru)
🏢 Zycus
📍 Bengaluru