Role Purpose
Drive retail excellence, standardization and business performance across ZEISS VISION CENTERS (ZVCs) by ensuring consistent deployment of SOPs and best practices, robust tracking and diagnosis of retail KPIs, and execution of structured improvement plans. The role acts as the central bridge between ZVC stores/partners and cross-functional teams, ensuring stores have the right capabilities, tools, technology, marketing support and processes to perform at their full potential.

Key Responsibilities
1. SOP & Standard Practice Deployment
• Deploy and implement retail SOPs and standards across all ZVCs.
• Drive consistent adoption of standard ways of working across stores.
• Monitor adherence and identify execution gaps.
• Establish and replicate best practices across the ZVC network.
• Continuously improve SOPs based on store feedback and business requirements.

2. Retail KPI Management & Analytics
• Own the tracking and performance review of key ZVC retail KPIs.
• Build and maintain a strong understanding of retail metrics and their interdependencies.




• Track and analyze footfall, conversion (eye-test, eye-test-to-purchase, overall), ATV, and revenue per store / per employee.
• Track and analyze product mix : frame, lens, sunglass and contact lens , along with frame–lens attachment, premiumization and brand/category mix.
• Track , analyze and improve quality KPIs such as NPS, returns
• Benchmark stores against the network and against best-performing ZVCs.

3. Performance Diagnosis & Improvement Plans
• Identify underperforming stores, KPIs and categories.
• Conduct root-cause analysis to understand why performance is below potential.
• Develop structured framework with transparent actions, owners and timelines.
• Work with ZVC partners and store teams to implement corrective actions.
• Track impact and ensure improvements are sustained.
• Scale successful interventions across the network.

4. Cross-Functional Store Enablement
• Act as the key interface between Z

📌 Retail Excellence (Mumbai)
🏢 Zeiss India
📍 Mumbai