Role SummaryThe Director – Retail will own the end-to-end P&L; of the retail business and be accountable for scaling it profitably. This leadership role combines commercial ownership across revenue, margins, and costs with operational transformation through process standardization, digital enablement, and data-driven decision-making across the store network.
The role holder will define the retail strategy, translate business objectives into store-level targets and execution playbooks, build high-performing teams, and establish scalable systems and processes. The Director – Retail will be the single point of accountability for retail performance and growth to the leadership team.
Work Schedule: 6 days a week, aligned with the operational requirements of the retail business.
Key Responsibilities1. Revenue & P&L; Ownership• Own the complete retail P&L;, including revenue, gross margins, store-level contribution, and operating costs, for a business of ₹15 Cr+ and growing.
• Set annual, quarterly, and monthly revenue targets by store, category, and channel,



cascading them to Regional Heads and Store Managers.
• Track and optimize the complete sales funnel: footfall → walk-in capture → consultation → quotation → conversion → average ticket size → repeat purchase.
• Identify revenue gaps early and lead corrective action plans with transparent ownership, milestones, and timelines.
• Drive incremental revenue through CRM, referral programs, and alternative sales channels, including phygital journeys, home consultations, and catalogue-led sales.
• Own pricing and discount governance in partnership with Category and Finance teams, balancing growth, profitability, and customer value.

2. Retail Operations & Store Excellence• Review, strengthen, and own the store SOP framework. Existing SOPs are in place; the expectation is to elevate them to premium-retail standards, close execution gaps, and ensure consistent implementation on the store floor.
• Establish and enforce standards across t

📌 Director Retail (Bengaluru)
🏢 Material Depot
📍 Bengaluru