?️ COMPANY DESCRIPTION
Andamen is amongst India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers, and operate in six product categories and 6 digital distribution channels.

Our e-commerce platform is our largest channel, and we’re looking for a Head of CX who can support and also drive the hyper growth the channel is achieving (by leading efficient operations and driving revenue) while making every customer feel genuinely seen and valued.

Andamen is part of the Impulse Group, one of India’s leading fashion supply chain companies.

Impulse provides comprehensive design-to-delivery supply chain services to global fashion brands and retailers including ASOS, SuperDry, Next, Paul Smith, Shinsegae (Samsung Group), Walmart, Amazon, Myntra. Its product categories include apparel, accessories, footwear, leather garments, home furnishings, costume jewellery and hard goods. Founded in 1982,



Impulse has over 400 employees across India, Bangladesh, UK, Korea, USA, Canada.

https://www.andamen.com/about-us

? ROLE DESCRIPTION
Lead Andamen’s customer experience vision: designing, executing, and optimising every touchpoint across customer purchase and lifecycle journeys. You’ll own the balance between world-class service, operational efficiency, and revenue-driving retention, embedding our brand ethos (“World-Class, Indian at Heart”) into every interaction.

This is a builder role. You’ll inherit a functional base but will be expected to redesign processes, implement recent tech, and build a culture where every team member is a brand ambassador.

The role reports directly to the Founder and CEO.

? KEY RESPONSIBILITIES
CX Strategy & Leadership
• Define and execute a 2-3 year CX roadmap aligned with brand, retention, and profitability goals.
• Own NPS, CSAT, First Contact Resolution (FCR), repeat purchase rate, a

📌 SENIOR MANAGER (Gurugram)
🏢 Andamen
📍 Gurugram