About the role:

The City Operations Manager will oversee the daily operations and sales activities of multiple gym locations within the city. This role requires a blend of operational expertise and sales acumen to drive performance, enhance customer satisfaction, and achieve financial targets. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fitness and wellness.

Roles & Responsibilities:
1. Operational Management:
○ Oversee the day-to-day operations of multiple gym locations, ensuring they operate efficiently and effectively.
○ Implement and enforce operational policies and procedures to ensure consistency across all sites.
○ Manage facility maintenance and ensure compliance with health and safety regulations.
○ Monitor and report on key performance indicators (KPIs) related to operations and customer
satisfaction.

2. Sales and Revenue Growth:
○ Develop and execute sales strategies to achieve and exceed revenue targets for each location.
○ Collaborate with the BTL team to create and implement promotional campaigns and initiatives.




○ Analyze sales data to identify trends, opportunities, and areas for improvement.
○ Train and mentor sales teams to enhance their performance and customer engagement skills.

3. Team Leadership:
○ Recruit, train, and manage staff, including operations and sales personnel, ensuring high levels of performance and motivation.
○ Conduct regular performance reviews and provide feedback to staff to support their professional growth.
○ Foster a positive and collaborative work workplace that aligns with the company’s values and
culture.

4. Customer Experience:
○ Ensure a high standard of customer service across all gym locations, addressing any issues or concerns promptly.
○ Implement customer feedback mechanisms to continuously improve the customer experience.
○ Develop and maintain strong relationships with members, encouraging retention and referrals.

5. Financial Management:
○ Prepare a

📌 City Operations Head (Pune)
🏢 CureFit
📍 Pune