Designation -Assistant Manager / Relationship Manager / Deputy Manager
Experience Required – (0-5) years
Education Required: Graduation
Location - Ahmedabad

Roles and Responsibilities

Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling




• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting
• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills:
• Positive Communication
• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals

Interested Candidate can share their resume at [email protected] or DM (phone hidden)

📌 Client Services Representative (Ahmedabad)
🏢 Tradeindia.com - Infocom Network Private
📍 Ahmedabad