IT Support Engineer

Department: Information Technology
Function: IT Infrastructure & Support
Location: Yeshwantpur
Employment Type: Full time

Job Purpose
To ensure effective IT service delivery across factory and office operations at Gokaldas Exports by maintaining IT infrastructure, network and wireless connectivity, CCTV systems, Microsoft 365 services, Active Directory and end-user computing. The role requires hands-on technical support, incident management and strict adherence to defined service-level agreements (SLAs).

Key Responsibilities
1. Factory IT Infrastructure & Network Support
• Provide on-site IT support for factory operations, ensuring uninterrupted availability of IT services.
• Troubleshoot LAN/WAN connectivity, network switches, routers, access points and wireless networks.
• Install, configure and maintain network infrastructure and connected devices.
• Monitor and troubleshoot CCTV cameras, recording systems and associated network connectivity.
• Coordinate with IT infrastructure teams and external vendors for installations, maintenance and fault resolution.





2. Active Directory & Microsoft 365 Administration
• Manage Active Directory user accounts, access permissions, password resets and group policies.
• Provide technical support for Microsoft 365 applications, Outlook, Teams and Microsoft Office Suite.
• Troubleshoot email access, configuration, synchronisation and delivery issues.
• Support user onboarding, offboarding and access provisioning in accordance with IT policies.

3. End-User Computing & Service Desk
• Provide L1/L2 support for desktops, laptops, printers, peripherals, operating systems and business applications.
• Diagnose and resolve hardware, software, connectivity and user-access issues.
• Log, track, prioritise and resolve incidents and service requests within agreed SLAs.
• Escalate complex issues to the relevant technical teams and follow through until closure.
• Maintain IT asset inventories, support documentation and i

📌 Information Technology Technical Support (Bengaluru)
🏢 Gokaldas Exports
📍 Bengaluru