Description

Please share your updated resume with below details-

Total exp:

Relevant exp:

CTC:

ECTC:

Notice:

Current Location:

Pf account(yes/No)

Available for final f2f noida/Bangalore/chennai/hyderabad/pune/nagpur:

Requirements

• Operational Leadership: Proven ability to lead cross-functional technical teams and maintain

composure, clarity, and decisive command during critical outages.

• Calm Under Pressure: Demonstrates sound judgment, professionalism, and clear

communication during stressful, high-pressure situations, helping keep responders focused and

aligned.

• Technical Breadth: Robust understanding of distributed cloud systems, ideally AWS-based,

observability/monitoring stacks (e.g., Datadog, Pingdom), and data pipeline architectures.

• Structured Communication: Exceptional written and verbal communication skills tailored for

audiences ranging from technical responders to executive stakeholders and customer-facing

teams.

• Tooling Proficiency: Experience with Datadog Incident Management, PagerDuty, Slack,

Confluence, and Jira.





• Process & SLA Driven: Relentless focus on meeting response SLAs, driving blameless postincident reviews, and improving system reliability.
• Incident Management Experience: 2–4 years of experience in incident management, technical

operations, SRE, support engineering, or a related operational role, with hands-on exposure to

coordinating production incidents.

• ITIL Awareness: Working understanding of ITIL incident management concepts, including

incident classification, severity/priority handling, escalation paths, service restoration,

communication cadence, and post-incident follow-up. ITIL certification is helpful but not

required.

• Process Orientation: Comfortable following defined incident playbooks and improving them

over time, while balancing process discipline with practical judgment during active incidents.

Job responsibilities

• Incident Command & Assessment
• Severity Validation: Confirm o

📌 Incident Commander (Bengaluru)
🏢 GlobalLogic
📍 Bengaluru