This position is mainly responsible for handling the day-to-day RMA receiving activities.

Job Summary

• This position is mainly responsible for handling the day-to-day RMA receiving activities.

Essential Duties And Responsibilities

• Handle the day-to-day RMA Receiving activities
• Maintain daily productivity/workflow reports
• Work with customer and vendors regarding returns or DOA’s / warranty exchanges
• Collaborate with vendors/manufactures to obtain Return Merchandise Authorizations
• Negotiate with vendor/manufactures on call tags and waiving restocking fees
• Resolve difficult issues related to miss/lost/damage with our vendors/manufactures
• Responsible for scanning all return merchandise authorization documents to the company server
• Follow up and resolve issues related to purchase and sales orders as well as return purchase and return orders
• Maintain, review and update process documentation on a regular basis; Creating current documents as required
• Collaborate with various internal departments and offices on RMA returns and credits





Other duties assigned as needed

Skills And Abilities

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to exercise solid judgment with sound problem-solving and decision-making skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)

Education And/or Experience

• Minimum High School Diploma or equivalent
• Minimum 1-2 years’ experience in logistics and/or customer service preferably in AV/Video Teleconferencing, Construction, Telecommunications or related field
• Experience operating in a multi-state and/or comp

📌 RMA Coordinator (Gurugram)
🏢 AVI-SPL India
📍 Gurugram