• 7+ years of Salesforce experience with at least 3+ years of hands-on OmniStudio/Vlocity experience.
• Design, develop, and support OmniStudio solutions for enterprise customers.
• Strong expertise in:
• OmniScripts
• FlexCards
• DataRaptors
• Integration Procedures
• Calculation Procedures
• Expression Sets
• Document Generation
• Experience with Salesforce Industries (Vlocity):
• Communications Cloud
• Media Cloud
• Energy & Utilities Cloud
• Health Cloud
• Insurance (preferred)
• Design customer journeys and digital processes using OmniStudio low-code capabilities.
• Strong understanding of:
• Salesforce Data Model
• Security Model
• Sharing Rules
• Permission Sets
• Profiles
• Hands-on experience with:
• Apex
• Lightning Web Components (LWC)
• Flows
• Platform Events
• REST APIs
• SOAP APIs
• Design scalable integrations between Salesforce and external applications.
• Experience with:
• Middleware platforms
• MuleSoft
• Azure Integration Services
• Informatica
• Boomi
• Understanding of Vlocity EPC (Enterprise Product Catalog) concepts.
• Performance optimization of OmniScripts, DataRaptors, and Integration Procedures.
• Experience in Agile/Scrum methodology.
• Robust experience in migration, deployment, and release management.
• Ability to mentor developers and provide technical leadership.
• Excellent communication and stakeholder management skills.
Key Responsibilities*
• Lead OmniStudio design and development activities.
• Design end-to-end digital customer engagement solutions.
• Build reusable OmniStudio assets and frameworks.
• Guide teams in implementing OmniScripts, FlexCards, and Integration Procedures.
• Participate in business requirement discussions and translate them into scalable Salesforce solutions.
• Conduct code reviews and solution reviews.
• Collaborate with architects, business analysts, and product owners.
• Ensure compliance with Salesforce and Vlocity best practices.
• Support deployments and production releases.
• Troubleshoot and opt