Company Description MD PROPERTIES PRIVATE LIMITED, established in 2008, is a real estate company built on honesty, integrity, and a strong focus on customer satisfaction. The organization is driven by a passionate and committed team of real estate professionals who understand the nuances of the market and are dedicated to assisting clients. The company strives to deliver landmark buildings and expansive residences at affordable prices, aiming to improve service standards continuously. MD PROPERTIES PRIVATE LIMITED is committed to fulfilling the dreams of its customers through innovation and responsible corporate citizenship. The company aspires to contribute meaningfully to national development and make a positive difference in the community.
Role Description This is a full-time, in office Customer Support Representative role based in Kolkata. The Customer Support Representative will respond to customer inquiries via phone, email, and in person, ensuring timely and accurate resolution of issues. The role involves maintaining detailed records of interactions,
providing information about properties and services, and coordinating with internal teams to resolve customer concerns. The representative will support customer satisfaction initiatives, gather feedback, and escalate complex issues when necessary. The position requires a customer-focused approach, consistent follow-up, and adherence to company service standards.
Qualifications
• Strong Customer Support and Customer Service skills, with a commitment to customer satisfaction
• Clear and professional Communication skills, both verbal and written
• Ability to perform Troubleshooting for customer issues and provide practical solutions
• Previous experience in customer-facing roles, preferably in real estate or related sectors
• Comfort working on-site in Kolkata and interacting with diverse customer groups
• Basic proficiency with computers, CRM tools, and office software
• Ability to manage time effectively, handle m