Job Role: Phone Banking Officer- Handle customer queries and provide support for digital banking services
Responsibilities:
• Handle inbound customer inquiries professionally and efficiently across various communication channels.
• Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages
• Document all customer interactions and transactions accurately in the CRM system.
• Maintain a high level of customer satisfaction by adhering to service standards and procedures.
• Collaborate with team members and other departments to escalate and resolve complex issues.
• Stay updated on product knowledge, policies, and procedural changes.
Eligibility Criteria:




• Complete graduation in any discipline
• Fluent English, regional languages like Gujarati or Bengali will be a plus
• Candidate with similar experience prefered
• Robust communication and interpersonal skills
• Basic knowledge of digital banking platforms

Working Days: 6 (with 1 rotational week off)
Shift Timings:
Rotational for Male
7am-7pm for Females
Salary: 25,000/- CTC (Fixed)
Location: Atlantis Tower, Sch 78, Indore
Interested Candidates can drop their CV on (phone hidden) or Email at [email protected]

📌 Customer Care Executive (Indore)
🏢 Cogent e services
📍 Indore