Role & responsibilities:

The Vice President of Operations is a senior leadership position responsible for ensuring the stability and excellence of daily operations while driving the seamless deployment of new processes and organizational transitions. This role serves as a critical bridge between current-state operations and future-state transformations.

1. Transition & Deployment Management (Primary Focus)
• New Process Implementation: Lead the end-to-end deployment of recent operational workflows, ensuring they are integrated into the BAU (Business as Usual) environment without service disruption.
• Transition Management: Oversee the migration of tasks, processes, or functions (e.g., from offshore to onshore, or between different business units), managing all associated risks and timelines.
• Standard Operating Procedures (SOPs): Ensure all new processes are meticulously documented, tested, and communicated to all relevant stakeholders.
• Post-Implementation Review: Conduct "lessons learned" sessions following any deployment to ensure continuous improvement and stability.

2.



Operational Excellence & Oversight
• Service Delivery: Ensure the department meets or exceeds all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Risk & Compliance: Act as a second line of defense by ensuring all operational activities comply with internal policies and external regulatory requirements.
• Incident Management: Oversee the resolution of critical operational errors or system outages, ensuring root-cause analysis is performed to prevent recurrence.

3. Leadership Responsibilities
• Strategic Support: Assist the Department Head in departmental budgeting, headcount planning, and the development of long-term operational strategies.
• Team Mentorship: Provide required guidance to Team Leads and Managers, fostering a culture of accountability and high performance.
• Stakeholder Representation: Represent the department in senior leadership meetings and cross-funct

📌 Vice President (Mumbai)
🏢 BNP Paribas
📍 Mumbai