Profile: Guest Relations and Grievance Redressal
Department: Office of Laundry Services

Key Responsibilities:
• Manage guest and user concerns related to laundry services, ensuring timely resolution and a positive service experience.
• Act as the primary point of contact for guest queries, complaints, and service requests.
• Monitor the complaint management system, investigate concerns, and ensure proper closure with transparent communication to users.
• Coordinate daily laundry operations, including service quality checks, lost laundry cases, and follow-up on pending requests.
• Collect and review monthly vendor feedback to improve service quality and guest satisfaction.
• Organise monthly vendor meetings, discuss service gaps,



and follow up on agreed action points.
• Coordinate with internal departments, including Food Services, Guest House, VIP Laundry, and other university offices, to ensure smooth service delivery.
• Maintain service records, track recurring complaints, and recommend improvements in guest relations and grievance handling.

Experience: 5+ years of relevant experience in Guest Relations, Customer Service, Grievance Redressal, or Service Operations. Experience in hospitality, hotels, or facility management will be preferred.

📌 Guest Relations and Grievance Redressal (Sonipat)
🏢 O.P. Jindal Global University (JGU)
📍 Sonipat