Summary
We are seeking a technical writer to create transparent, practical documentation for users adopting and operating an enterprise integration service. The writer will collaborate with product owners, implementation teams, support personnel, subject-matter experts, and engineers to translate complex processes into accessible guidance. Documentation is managed through a docs-as-code workflow, and the writer will use AI-assisted tools responsibly to improve research, drafting, consistency, and maintenance.

Job Responsibilities:• Create onboarding, configuration, operational, troubleshooting, and support documentation.
• Explain integration workflows, expected system behavior, data requirements, and error handling in accessible language.
• Produce task-based guides, quick-reference materials, FAQs, release notes, and escalation procedures.
• Interview subject-matter experts and validate instructions from the reader’s perspective.
• Manage documentation as version-controlled content using Markdown, Git, branches, pull requests, and peer reviews.




• Coordinate documentation changes with product releases and operational changes.
• Use AI tools to support research, drafting, editing, summarization, terminology management, and content-gap analysis.
• Verify all AI-assisted content against authoritative sources and subject-matter experts.
• Protect confidential information and follow organizational requirements governing approved AI tools and data handling.
• Establish consistent terminology, reusable templates, ownership, approval workflows, and review schedules.
• Use documentation analytics, feedback, and support trends to prioritize improvements.

Required Skills:• Experience writing technical or operational documentation for external customers or enterprise users.
• Strong ability to explain complex systems without unnecessary technical detail.
• Experience producing onboarding guides, configuration instructions, troubleshooting articles, FAQs, and support procedures.
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📌 Digital Content Specialist (Chennai)
🏢 Aditi Consulting
📍 Chennai