• Experience - 14+ years
• Salesforce experience is mandatory – candidates should have actual Salesforce project/production support experience, not just Salesforce mentioned in the skills section.
• Experience in end-to-end Service Ownership / Application Support should be clearly visible.
• Solid experience in SLA, ticket management, P1/P2 incidents, escalations and RCA.
• Experience in WSR/MSR/MBR/QBR, service reporting and customer governance.
• Experience in Salesforce release/change management and impact assessment.
• Resource and capacity management, including leave/backup planning.
• Experience in service improvement, cost optimization and operational efficiency.
• Exposure to Salesforce security, UAR, compliance and InfoSec is preferred.
• Strong customer and stakeholder management experience.
• Profiles that are mainly BA/Functional/Product Owner profiles with strong Service Ownership experience.
📌 Service Delivery Lead (Chennai)
🏢 InfoBeans
📍 Chennai
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