End User Support,Intune

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Position: End User Support,Intune
Experience: 5 to 10 years
Location: Trivandrum

Job Requirement
• Strong expertise in Microsoft Intune, Endpoint Manager, Autopilot, Compliance Policies and MDM.
• Expert knowledge of Jamf Pro administration and macOS endpoint management.
• Advanced desktop management experience including SCCM/MECM, OS deployment and patch management.
• Experience supporting large-scale enterprise endpoint environments.
• Knowledge of Entra ID, Defender for Endpoint and Conditional Access.
• Scripting and automation using PowerShell and Graph API.




• ITIL process knowledge and strong communication skills.

Key Responsibilities
• Provide L3 support for Intune, Jamf and desktop platforms.
• Lead endpoint management team and serve as escalation point.
• Manage device provisioning, deployment, compliance and lifecycle activities.
• Lead major incident resolution and RCA activities.
• Drive endpoint security and compliance initiatives.
• Mentor L1/L2 engineers and conduct KT sessions.
• Maintain SOPs, KB articles and technical documentation.
• Ensure compliance with security standards, apply hardening guidelines, and support vulnerability remediation.
• Maintain detailed documentation covering system configurations, topology diagrams, SOPs, and troubleshooting guides.
• Provide technical mentorship and guidance to L1/L2 support teams.

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📌 End User Support,Intune (Thiruvananthapuram)
🏢 Tata Consultancy Services
📍 Thiruvananthapuram