We are looking for an experienced SAP CRM Functional Consultant with strong hands-on expertise in SAP CRM core configuration, utilities business processes, and SAP CRM IS-U middleware integration. The ideal candidate should have experience in SAP CRM implementation projects within the utilities domain and a strong understanding of BDOC configuration and processing.
Key Responsibilities & Requirements
• 5+ years of hands-on experience in SAP CRM core configuration and project delivery.
• Experience in at least one end-to-end SAP CRM implementation project in the utilities sector.
• Robust awareness of SAP CRM IS-U middleware configuration, particularly BDOCs.
• Strong knowledge of business transaction configuration, including IR.
• Understanding of CRM technical master data structures,
including Business Partner and utilities-specific technical master data.
• Comprehensive understanding of SAP CRM Web UI and UI Component Workbench.
• Hands-on knowledge of utilities business processes:
• Move-In / Move-Out
• Payment Schemes
• Contract Management
• Complaints Management
• Campaign Management
• Experience with ERMS, SAP Gateway, and Fiori is an added advantage.
• Ability to conduct impact assessments and prepare low-level design specifications.
• Strong communication, stakeholder management, and business process analysis skills.
• Ability to collaborate effectively with functional and technical teams across SAP workstreams.
📌 SAP CRM Functional (India)
🏢 SWITS DIGITAL Private
📍 India
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