Job Requirements

Role/ Job Title: Lead - Lead - Branch Operations

Function/ Department: Wholesale Banking Operations

Job Purpose: To manage Branch Operations and ensure superior service delivery to clients. The incumbent should ensure to put effective controls in place so that processes are being followed with internal SOPs and Regulatory guidelines. He/she need to maintain and exercise effective control over allotted product portfolios and ensure that services to customers are of the highest standard.

He/she is responsible to handle escalations and iron out any processing gaps which are identified. He /She should be able to generate ideas and convert this as a Project. Project Management is of the key responsibility.

Roles & Responsibilities:

• Ensuring effective delivery of operations in the branch.
• Provide regular updates on complex transactions /share of knowledge with the Team members.
• To assist and support Senior Lead/RH to achieve organisational goals as per KPI.
• To avoid any financial and reputational risk to the bank.




• Ensure all regulatory & statutory notices are attended & responded as per internal guidelines.
• Provide suggestion/necessary feedback for change in internal guidelines.
• Support Lead in reviewing / preparing such SOPs.
• Conducting training for all the staffs.
• Act as a SME for a particular product / set of products.
• Practice pro-active risk management measure to ensure Valuable Audit/Review ratings. Includes proactive identification of issues and timely closure of Audit/ ORM/ IAD, RBI observations.
• Periodic review of sample transactions, MIS, call back etc.
• Performing surprise audits for the unit, as applicable.
• Identifying Frauds/Suspicious transaction and reporting the same as per internal guidelines.
• Support Senior Lead/RH in providing inputs for preparing Annual Budget for the Branch.
• Ensuring manpower management for the Branch by creating mutual back up for all processing desks.
• Performance review for the Team.

📌 Lead - Branch Operations (Ahmedabad)
🏢 IDFC FIRST Bank
📍 Ahmedabad