Currently we have a requirement for a Network Enginnering skilled for Kolkata with experience on SDWAN Operations Support (Velo Cloud, Fortinet & Cisco)
Interested candidates, please email us @
[email protected]
Please mention the below while sharing your resume:
CTC
expected:
Notice Period:
Experience:
Relevant Experience
Ok with Kolkata location: yes /No:
Role Accountabilities:
• Act as the L3 technical escalation point for complex network incidents and major outages.
• Manage and improve service performance against contractual SLAs and operational KPIs (FCR, MTTR, CSAT/NPS).
• Perform advanced troubleshooting across SD-WAN, Routing & Switching, Cloud, and Security technologies.
• Drive Problem Management activities, Root Cause Analysis (RCA), and Implementation of permanent fixes.
• Support network transformation, service improvement, and technology modernization initiatives.
• Review, validate, and implement network designs, changes, and operational procedures.
• Identify and deliver automation opportunities using Python, Ansible, APIs, and AI-driven tools.
• Leverage AI and AIOps platforms to enhance operational efficiency, troubleshooting, and service insights.
• Mentor and coach engineers through technical training, knowledge sharing, and best-practice guidance.
• Maintain technical documentation, SOPs, and knowledge articles to support operational excellence.
• Collaborate with customers, vendors, architects, and cross-functional teams to deliver successful outcomes.
Business Impact:
• Ensure high customer satisfaction and retention through effective operational support.
• Support strategic transformation and modernization initiatives.
Skills and experience:
Key Words:
• L3 Incident Management 24*7
• SDWAN Operations Support (Velo Cloud, Fortinet & Cisco)
• Routing and Switching
• Automation (Python, Ansible, APIs)
• AI & AIOps (Copilot, Cisco AI Assistant, AI Canvas, Observability Platforms)
Qualifications:
• ITIL Foundation highly desi
📌 Network Engineering Professional (Kolkata)
🏢 BT International
📍 Kolkata