About our client
A fast-growing EdTech and digital learning services company, carved out of a 22-year IT services firm. The company builds LMS/CMS platforms, custom software and cloud architecture, and delivers learning experience design, K-12/higher-ed services, publishing and strategic consulting. Known for a team-oriented, veteran-led culture.

About the role
We’re looking for a VP – Delivery Excellence to lead large-scale technology and delivery operations across multiple accounts and strategic engagements — owning delivery leadership, P&L;, customer satisfaction and people leadership, while reporting to the Executive Vice President.

Key responsibilities
Delivery & Operational Leadership
• Lead end-to-end delivery across Technology, Product, Content, Engineering, QA, DevOps and Operations
• Establish solid execution discipline and proactively resolve delivery risks and escalations
• Drive continuous improvement in delivery effectiveness, quality and productivity

Business & Financial Management
• Own revenue, margins, costs and profitability for the delivery organization




• Partner with Sales/Account Management on growth, renewals and expansion
• Drive resource utilization, capacity planning and cost optimization

Client & Stakeholder Management
• Act as the strategic interface between enterprise clients and executive leadership
• Lead executive-level governance reviews and own escalation resolution
• Drive customer satisfaction, retention and account growth

Technology & Engineering Delivery
• Partner with Engineering/Product on SDLC, cloud, DevOps, release and deployment execution
• Ensure integrated delivery coordination between Content and Technology teams
• Set engineering standards for quality, scalability and reliability

People & Cross-Functional Leadership
• Lead large, diverse teams across Content, Product, Engineering, QA and Delivery
• Mentor Delivery/Program/Engineering leaders and build succession pipelines
• Build a culture of ownership, accountab

📌 Vice President – Delivery Excellence (Pune)
🏢 Samridhi Infotech
📍 Pune