Associate Director – Intake Operations (Healthcare RCM)
Location: Chennai, Tamil Nadu, India
Shift: Permanent Night Shift (6:00 PM IST – 4:00 AM IST)
Experience: 15+ Years
Department: Revenue Cycle Management (RCM) Operations
Reports To: Senior Director – RCM Operations

About Prochant

Prochant is a leading healthcare revenue cycle management organization that partners with healthcare providers across the United States to improve financial performance through technology-enabled solutions, operational excellence, and deep healthcare domain expertise. Prochant delivers end-to-end revenue cycle services, including Intake Operations, Insurance Verification, Prior Authorization, Medical Billing, Accounts Receivable Management, Payment Posting, Denial Management, and Revenue Recovery. The organization combines people, process, analytics, and technology to help healthcare providers maximize reimbursement, improve operational efficiency, and enhance patient outcomes.

Role Overview





Prochant is seeking an experienced and dynamic Associate Director – Intake Operations to lead large-scale Intake Operations supporting US healthcare clients. This leadership role will be responsible for managing end-to-end intake functions, including Referral Management, Insurance Verification, Benefits Investigation, Prior Authorization, Documentation Review, Order Processing, and Intake Quality Management.
The successful candidate will provide strategic leadership to large operational teams, drive client satisfaction, improve operational performance, implement transformation initiatives, and ensure delivery excellence across multiple client engagements.

Key Responsibilities

• Lead and manage Intake Operations across multiple healthcare clients and business units.
• Oversee Referral Intake, Insurance Verification, Advantages Investigation, Prior Authorization, Order Management, and Documentation Review processes.
• Drive operational excellence through productivity improvement, quality enhancem

📌 Associate Director – Intake Operations (Chennai)
🏢 Prochant India
📍 Chennai