Job Title: Customer Support Associate
Job Location: Bopal, Ahmedabad
Job Type: Full-time

About the Company:

Job Summary:
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Key Responsibilities:

• Understand OMSGuru platform and it’s functioning thoroughly
• Support our existing clients via Chat, Phone, Email & Tickets.
• Help onboard new clients onto our system
• Respond promptly and professionally to customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance




• Recommend new products or services or make suggestions for improvements by identifying relevant features and perks
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills and Qualifications:

• Excellent communication
• Fluent in Hindi & English
• Working knowledge of Microsoft Excel
• Typing Speed of minimum 30 Words Per Minute
• Outspoken personality (someone who likes to talk with people)

Education:
• Any Graduate

Annual CTC: up to 3 LPA

How to Apply:
Please send your resume on [email protected]

📌 Customer Care Executive (Ahmedabad)
🏢 OMSGURU Solutions PVT.LTD
📍 Ahmedabad