Role Type: Full time | Primary Domain + Secondary Cross-Skilled
Job Overview
We are seeking an L2/L3 Support Specialist to manage enterprise payment workstation gateways and IIS/Windows server infrastructure across multiple US datacenters. You will handle complex incident restoration, change execution, and patching while cross-training as a secondary backup for API Gateway services.
Key Responsibilities
• Platform Operations: Maintain 99.9%+ uptime for IIS web applications, Windows Server environments, MS SQL Server databases, and F5 BIG-IP load balancers.
• Incident & Change Execution: Lead L2/L3 root-cause analysis, perform application restarts,
and execute monthly host/OS patching cycles.
• Cross-Skilling Duty: Complete cross-training to serve as secondary backup coverage for enterprise API Gateway services.
Required Skills & Qualifications
• Technical Stack: Windows Server 2016/2019, IIS, MS SQL Server (T-SQL), F5 BIG-IP LTM/GTM, C#/.NET application troubleshooting, and gateway protocols.
• Experience: 5+ years supporting mission-critical enterprise infrastructure on Windows/IIS platforms.
• Shift Requirement: Primary IST hours for scheduled maintenance + rotational 24/7 on-call for Americas P1/P2 incidents.
📌 Lead Software Engineer (Bengaluru)
🏢 Virtusa
📍 Bengaluru
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