About the role
To support as an administrator for Online portal & deliver quality and reliable service to my customers /colleagues as per agreed Key Performance Indicators/ guidelines
You will be responsible for
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Responsible for completing tasks and transactions within agreed metrics
- Developing competence to use new softwares
- User Administration - Login issues - User logins, Password reset and First time access for colleagues
- Course Administration- Course issues - Course completion, loading, unable to sign up to the course. Setting up Face to Face and
E-Learning courses
- Site Administration- Manage audience rules and members ,Build and update learning path,etc.
- LiveHelpNow - Live help to colleagues regarding logins, course access and completion, update user profile, resolve tickets raised in
Live Help within 24 hours
-Identifying operational improvements and finding solutions by applying CI tools and techniques
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- Provide comprehensive support for learning programs, including scheduling, participant registration, and distribution of training
materials.
- Maintain and update training records and databases to ensure accuracy and /compliance.
- Assist in organizing training events (classroom trainings), including room bookings, equipment setup, and logistical coordination .
- Respond promptly to learner inquiries, providing information and support.
- Assist with administrative tasks related to training evaluations and feedback collection.
- Experience with a robust understanding of learning management systems (LMS) and proficiency in Microsoft Office applications.
You will need
• Adv MS Office - Excel, Word,
• Having 1-3 of experience working on learning management system will be preferable
• Speed and Accuracy, Planning & Organizing, Proces