Designation: L2 Operations Lead – Connectivity
Location: Gurgaon
Description:
Networks:
• End-to-end incident management, from L1/L1.5 escalation to closure.
• Monitor network devices and respond within service levels.
• Configure routers, switches, WLAN controllers and load balancers.
• Manage agile routing, segmentation and IP addressing.
• Support data-centre and cloud connectivity, and capacity planning.
• Assist with data-centre network planning and design.
• Resolve carrier incidents and requests. Coordinate with OEMs on hardware.
• Industry best practice network service design and methodologies to ensure delivery Network devices configurations (Router, Switches, WLAN controller, F5)
Telephony:
• Resolve L1/L2 telephony incidents and requests on Cisco Webex Calling/Cisco Webex assist
Manager.
• Monitor telephony network devices and act on alerts.
• Support local IT in global offices on telephony issues.
• Refine telephony KPI monitoring and thresholds.
• Maintain as-built documents for telephony services.
Common:
• Keep ServiceNow tickets current,
with clear resolution and closure notes.
• Join RCA reviews. Update SOPs and knowledge-base articles.
• Work with Network Security, Hosting, Cloud and Database on cross-tower issues.
Technologies:
• Cisco routing and switching
• Dynamic routing protocols
• IP addressing and network segmentation
• Data-centre networking
• Cloud network connectivity
• Cisco WebEx and Assist
• Network monitoring and capacity planning
• Python or Ansible scripting
Experience:
• 12 years of experience in L2 network operations
• 24x7 support environment
• Cisco routing and switching troubleshooting
• Router, switch, WLAN and load balancer configuration
• Telephony support on Cisco Webex Calling & Assist
• Working wit