Associate Vice President – Enterprise Computing (IT Infra Service Delivery Lead)
Department
TDA-BSG (IT)
Level/ Band
AVP/601
• Organizational Relationships
Reports To
Sr. VP – Head of Enterprise Computing
Supervises
AVP, Sr.Managers, Manager and Vendors
Job Dimensions
Geographic Area Covered
Pan India
Stakeholders Internal
All Departments
Stakeholders External
IT Vendors and Partners
• Key Result Areas
IT Infra Operation
• Cloud IT Operation delivery.
• Identify area of automation and optimization.
• Recent technology and tools implementation.
• DC Optimi
• Setup and drive IT Support org structure.
• Set and measure service SLA
• Vendor and contract Management.
• Launch new IT support initiatives.
• Interface with back-end Teams to provide timely solutions for new requirements.
• Provide data driven analysis to management about key improvement and opportunity area.
• Drive compliance and interface for all internal and external audit.
• Drive new tool adoptions by launching new campaign and coordinate with user functions.
• Ensure PAN India uninterrupted IT support
• Inventory management, incident management, problem management, RCA
• Lead New branch setup, new channel partner onboarding, understanding Sales and other channel specific requirements and provide leadership engagement from IT side.
Risk Management and Mitigation
• Prevent IT Service SLA breach, in case of breach of SLA ensure vendor and contract management.
• Setup preventive maintenance and preventive mechanism to avoid any operational failure.
• Single point interface from IT side to identify any end user operational failure that may happen because of IT service failure.
Managing the Team
• Setup Lead Internal IT support team for HO and Zones.
• Lead extended vendor support team.
• Coordinate with SME to provide technical expertise for complex end user issues.
• Lead cross functional team for supporting any end user facing proje
📌 Associate Vice President (Thane)
🏢 TATA AIA LIFE INSURANCE
📍 Thane
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