Job Description: Salesforce Agentforce Developer

Job Title: Salesforce Agentforce Developer

Experience: 5 10 Years

Relevant Experience: Minimum 1+ Year in Salesforce AI / Agentforce

Employment Type: Full-Time

Work Location: Bangalore, Hyderabad

Job Summary

We are looking for an experienced Salesforce Agentforce Developer with solid Salesforce development expertise and hands-on experience in Salesforce Agentforce and AI-powered solutions. The ideal candidate will be responsible for designing, developing, configuring, integrating, and deploying intelligent AI agents to enhance customer experience, employee productivity, and business operations.

The candidate will collaborate with business stakeholders, product owners, architects, and Salesforce teams to translate business requirements into secure, scalable, and reliable Agentforce solutions.

Key Responsibilities

• Design, configure, and deploy Salesforce Agentforce agents, including topics, actions, instructions, and guardrails.
• Integrate Agentforce with Salesforce CRM data, Salesforce Flows, Apex, APIs, Knowledge,



Data Cloud, and external systems.
• Develop reusable agent actions using Salesforce Flow, Apex, and declarative automation tools.
• Design conversational journeys, escalation paths, exception handling, and human handoff processes.
• Configure AI grounding using Salesforce Knowledge, CRM data, Data Cloud, and approved external data sources.
• Apply prompt engineering, retrieval-augmented generation (RAG), and responsible AI practices to improve agent accuracy and reliability.
• Ensure compliance with Salesforce security, data privacy, access control, and organizational governance standards.
• Collaborate with business teams to identify use cases and translate functional requirements into technical solutions.
• Develop and execute unit, integration, user acceptance, and performance tests.
• Troubleshoot, monitor, optimize, and enhance Agentforce solutions in production.
• Prepare technical docume

📌 Salesforce Agentforce Developer (Bengaluru)
🏢 SWITS DIGITAL Private
📍 Bengaluru