We are looking for WAN Support Associates to monitor and support a global Wide Area Network (WAN). The role involves basic network troubleshooting, incident handling, ISP coordination, and timely escalation to maintain network availability.

Requirements

Key responsibilities

• Monitor WAN links, network devices, and alerts; identify connectivity issues.

• Perform initial troubleshooting of network outages, latency, packet loss, and routing or switching issues.

• Log, update, and track incidents through resolution, following defined SLAs and escalation procedures.

• Coordinate with ISPs for circuit troubleshooting, outage updates, and service restoration.

• Escalate unresolved or critical incidents to senior engineers with relevant logs and troubleshooting findings.

• Maintain incident records, operational documentation, and shift handover notes.





• Participate in rotational shifts for 24×7 global WAN support.

Required qualifications and skills

• Engineering graduate with 1–3 years of experience in network operations or support.

• Working knowledge of routing, switching, TCP/IP, subnetting, VLANs, and basic WAN concepts.

• Familiarity with troubleshooting tools such as ping and traceroute.

• Ability to communicate clearly with internal teams and ISP support teams.

• Willingness to work from Bangalore and participate in rotational shifts.

Benefits

• Health insurance coverage for employees and their families.
• Long-term benefit savings plan with employer matching contributions.
• Opportunities for career development and advancement within the organization.

📌 WAN Support Associate (Bengaluru)
🏢 Power Bridge
📍 Bengaluru