Job Summary

We are looking for an experienced Program Architect – Qualtrics/Medallia to lead end-to-end delivery of enterprise Qualtrics CX/EX implementations. This role is more strategic than a traditional Project Manager and requires robust expertise in Qualtrics implementation, solution consulting, stakeholder management, and program governance.

The ideal candidate will act as a trusted advisor to clients, understand business problem statements, recommend the right Qualtrics solutions, and ensure successful project execution from presales through deployment. The candidate should have a strong project management background along with deep knowledge of the Qualtrics platform.
Job Description:
Must Have Skills
• Qualtrics and/or Medallia
• Program Management
• Enterprise Integrations
• APIs & Middleware
• Cloud Solutions
• Stakeholder Management
• Project Governance
• CX/EX Platforms

Good to Have Skills
• PMP Certification
• Global/Multi-country Program Delivery
• Change Management
• Vendor Management
• Financial & Resource Planning
• RAIDD Management





Location: Mumbai

Shift: Night Shift

Experience: 10+ Years

Key Responsibilities
• Lead end-to-end delivery of Qualtrics/Medallia implementation projects from pre-sales through project closure, ensuring delivery within agreed scope, timeline, budget, and quality.
• Act as the Single Point of Contact (SPOC) for clients and internal stakeholders, ensuring effective communication and expectation management.
• Provide strategic program support aligned with clients' Customer Experience (CX) and Employee Experience (EX) transformation objectives.
• Collaborate with technical architects, integration teams, and business stakeholders to deliver scalable Qualtrics/Medallia solutions.
• Establish project governance, define roles, responsibilities, decision rights, and RACI matrices to ensure successful project execution.
• Develop, maintain, and track integrated project plans, milestones, dependencies, and project documentat

📌 Program Architect (Pune)
🏢 dentsu
📍 Pune