The Senior Process Consultant / Delivery Lead is responsible for leading a Sub Value Stream portfolio / Global Programme and driving end-to-end process re-engineering and transformation initiatives to deliver agreed transformation objectives.
The purpose of the Operation Transformation Process Consultant is to support the end-to-end process re-engineering / transformation activities that will deliver transformation goals.
The role requires deep expertise in customer-centric, data-driven process improvement and transformation, covering 4Cs: Customer, Colleague, Cost, Control, and Scalability. The Delivery Lead drives strategic planning and supports Operating Models, governance, tooling, and delivery execution to ensure sustainable business outcomes.
The role also acts as a change catalyst, partnering with Global Business Lines across geographies (primarily home and priority markets) and supporting multiple internal engagements to drive measurable performance improvement.
In this role, you will:
• Operate at a Programme delivery level,
working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.
• To deliver the Global Ops transformation programs delivering P&L; targets by focusing on the globally directed projects and initiatives by identifying strategic opportunities, designing, implementing, and embedding the change to the operations processes.
• Responsible for leading transformation of different complexities focusing on end-to-end digital journeys with a lens on scalable and reusable solutions and leading other Delivery Leads & Senior Process consultant’s in managing a large transformation program to deliver an agreed set of business objectives.
• Facilitate program governance, RAID management, Fortnightly / Monthly governance packs for Accounts Business Services. Position ID validation with Finance, Anaplan Governance Oversight, Change Request (CRs) Manageme
📌 Delivery Lead (India)
🏢 HSBC Global Services
📍 India
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